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Full text of "Grenfell Fire Response News, Issue 10, July 4, 2017"

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4 July 2017 
Issue No: 10 

Grenfell Fire 
Response News 

Sub-letting homes 

Any tenants of Grenfell Tower and Grenfell Walk who were 
sub-letting their home to have been asked to come forward and 
provide information on who were in their flats on the night of the 
fire. This information will help the authorities understand who was 
in the building that night, and identify anyone still missing. The 
Government has confirmed that anyone who was unlawfully 
sub-letting their home will not be charged or prosecuted. 

Anyone wishing to provide information relating to someone who may have 
been in the building on the night of the fire should call 0800 032 4539. 

Government urges everyone to come forward for help. The Home Office has 
said that it will not take immigration action against undocumented migrants 
affected by the Grenfell Tower fire. 

All victims of the tragedy are being encouraged to access the services they 
need, including accommodation and healthcare. 

The Police and Fire Brigade are also asking for as much information as 
possible about the people in Grenfell Tower on the evening of 14 June, to 
help them identify victims. 


1 Sub-letting homes 

1 Housing update 

2 Health update 

2 Important contacts 

2 What help is on offer? 

3 Housing sssessments update 
3 Childcare support 

3 Westway assisstance 

4 Visa and passport support 
4 Frequently asked questions 
4 NHS support line 

4 Support in the community 

r — — — — — — — — — — — — — — n 

I Housing update I 

I Good progress is being made to ensure that people forced to i 

leave their homes due to the Grenfell Tower fire are offered suitable 
j accommodation within three weeks. | 

I Currently 150 hotel placements have been made for people living i 

in Grenfell Tower and Grenfell Walk. A total of 158 housing needs 
j assessments have taken place and 126 families have been offered | 


The priority is to get everyone who has lost their home rehoused and 
I work is now taking place to identify longer-term accommodation. j 

I Temporary accommodation can become long term accommodation . 

if the family or individuals want to keep living there. The important 
I thing to remember is nobody will be forced to live anywhere. I 

I More information is available from the housing line: ■ 

1 020 7361 3008 . 1 

What is this 
newsletter for? 

This is the tenth edition of the 
Grenfell Fire Response Team 
newsletter. We want to keep 
you up to date with all the latest 
information and services available 
to help. 

The newsletter is also available in 
Arabic and Farsi languages. For 
up to the minute info, please 
follow us on Twitter 

@grenfellsupport and on 
Facebook at 
or visit 


_ _ J 

Grenfell Fire Response News 

Health update 

Public Health England (PHE) is providing specialist advice on health 
following the Grenfell Tower fire. This includes health advice on air quality, 
water quality and the handling of any waste materials and debris. 

Air quality 

PHE is constantly monitoring air quality and the latest readings show the 
air pollution level near the site continues to be low. 

Water quality 

Drinking water quality has not been impacted by the fire and tap water is 
safe to drink and use as normal. 

Waste materials and debris 

If you have waste material or debris from the fire at your property, please 
contact the Royal Borough of Kensington and Chelsea Council on 020 
7361 3001 to make arrangements for them to collect it. 

Air purifiers 

Air purifiers, which are generally used to reduce allergens from pets from 
the air, are not recommended for use in this situation because larger 
particles produced during the fire will have already settled and not be 
present in the air. Larger dust particles settle quickly onto surfaces and are 
best removed with a damp cloth. 

More advice from Public Health England can be found on their website 

Other important contacts 

Bereavement support: Call the Freephone helpline on 0808 8081677 or 
email The line is open 24 hours a day. 

Replacement UK passports, visas or immigration queries 

Call our advice line on 0300 222 0000. The line is open 24 hours a day. 

Air quality and smoke exposure: If you have concerns about any symptoms, 
please see your doctor or call NHS 111. 

NHS Mental health support: Call 0800 0234 650 or email 

for mental health support. The line is open 24 hours a day. 

Victim support: Call 08081689 111 for practical and emotional support, 
or visit The line is open 24 hours a day. 

Further support: Further support is available at the Assistance Centre, Westway 
Sports & Fitness Centre, Crowthorne Road, W10 6RP, open from 
10am to 8pm. 

You can also call the Red Cross for 24 hour support on 0800 458 9472. 

If you have been affected and have any other questions about the support available, 
please email 

Regular updates: For regular updates please follow us on Twitter at 

@grenfellsupport and on Facebook at, 
or visit 

4 July 2017 

r — — — — — — — — 

! What help is ! 

| on offer? | 

If you come to the 
i Assistance Centre at i 

i Westway Sports i 

1 & Fitness Centre, 1 

! Crowthorne Road, ! 

i W10 6RP, you will be i 

i able to access services i 

1 and support provided by 1 

the team from 10am to 8pm. 

1 A Red Cross helpline is in ® 

5 action to help give practical , 

i or emotional support to i 

1 anyone who needs it. 1 

i The number is i 

i 0800 458 9472 ■ 

i This is available 24 hours i 

i a day. ■ 

i Any family and friends i 

1 concerned about their loved 1 

8 ones are asked to contact 1 

j the Metropolitan Police on , 

i 0800 032 4539 i 

i If you have been i 

i affected and have any i 

1 other questions about 1 

| the support available, J 

i please email Support@ , 

i i 

i Please do not send i 

i any personal data like i 

1 bank details or your 1 

address to this email 
i account - rest assured i 

i when we contact you, i 

1 we’ll get any additional 1 

information we need. 

Grenfell Fire Response News 

Housing assessments update 

We will be making offers on housing to people affected by the the 
fire by Wednesday 5 July. This follows initial housing assessments 
which take into account physical needs, access to education, space 
needed and location. Our focus is to find people from Grenfell Tower 
and Grenfell Walk good quality temporary homes in the local area. 

We understand that it will take time for people to consider the offers 
being made because of what they have been through and the 
complex nature of their needs. 

We are making every effort to ensure that people have the right 
psychological and community support around them, and we would 
like to provide everyone affected by the fire with the following 

• Everyone whose home was destroyed in the fire will be offered a 
temporary home in the Royal Borough of Kensington and Chelsea 
or a neighbouring borough. 

• Accepting the offer of temporary accommodation will in no way 
affect your rights to permanent social housing. 

• No one will be made intentionally homeless. We will make sure 
that the temporary home offered is right for each individual family. 

• Accepting an offer of a temporary home will not affect your 
benefits in any way. 

• The government has given guarantees that anyone needing 
assistance will not be subject to immigration checks. Anyone who 
needs help who has yet to come forward should do so by calling 
0800 458 9472 or by visiting the Westway Sports & Fitness Centre 
between 10am and 8pm at 1 Crowthorne Road, W10 6RP. 

Childcare support 

Childcare support has been made available for families looking after children 
of all ages at the following children’s centres: 

• Clare Gardens, Westbourne Park Road, W11 1 EG 

• St Quintin, 90 Highlever Road, W10 6PN 

• Cheyne, 10 Thorndike Close, SW10 OST 

A Stay and Play service is also in place at the Westway Sports & Fitness Centre - 
0333 005 0442. This is open Monday to Friday, 10am to 7pm/weekends from 10am 
to 4pm. 

Grenfell Nursery reopened last week in the llys Booker site on Clarendon Road and can 
take 20 children per day. The Grenfell Nursery staff team will also be opening a Stay and 
Play at the Lancaster West Resource Centre shortly. 

For help with childcare and supporting families through this difficult time, please contact or 

Further information is also available by contacting the Family Information Service on 

0845 313 3933. 

4 July 2017 

Westway assistance 

The Westway assistance 
centre remains the place to go 
if you have been affected by 
the Grenfell Tower fire and are 
looking for specialist advice and 

Dedicated staff from the Red 
Cross are on hand at the centre 
to provide expert support on 
housing, accommodation and 
transport and can give help and 
guidance on a range of services. 

Yesterday there were over 50 
enquiries at the centre, with 
six newly registered residents 
receiving guidance and advice 
on the support services available, 
which can be on anything from 
health to housing. 

To date, the Westway assistance 
centre has registered over 1400 
people, and yesterday provided 
advice to an average of nine 
people an hour. 

For practical or emotional 
support, please call the Red 
Cross helpline on 0800 458 
9472. The line is currently 
open 24 hours a day but we 
are looking at reviewing these 
hours. If you have any feedback, 
please email support@ 

You can still get clothing and 
supplies from the donations that 
are being held at the Westway 
Centre. If you need help getting 
to or from the centre, speak to 
your keyworker. 

The address is Westway 
Sports & Fitness Centre, 1 
Crowthorne Road, W10 6RP. 

Grenfell Fire Response News 

4 July 2017 

Visa and passport 

If you have had your 
passports and/or immigration 
documents destroyed as a 
result of the Grenfell Tower 
Fire, then you can talk to UK 
Visa and Immigration and 
Her Majesty’s Passport Office 
teams face to face or over the 

Specialist advisors are 
available to help at the 

Westway Sports & Fitness 
Centre, Crowthorne Road, 

W10 6RP from 10am to 8pm. 

Residents can also call the 
24 hour advice line on 0300 
222 0000 to arrange for a call 
back by a member of the visa 
and passport team. 

The NHS support line 

If someone feels they need 
support before or after seeing 
a GP, they can call the ‘Single 
Point of Access’ line which is 
open 24 hours a day on 0800 
0234 650 . 

The team is there to help as 
quickly as they can - they 
will answer the call in under a 
minute and if anyone requests 
a call back, they will call you 
back within 30 minutes. 

Support in the 

There is also a team working 
in the community to provide 
physical and mental health 
support, who can help with 
walk-in appointments at the 
Westway Sports & Fitness 
Centre, or visiting someone in 
a more suitable location. You 
can find out more by calling 
07712 231 133 . 

Frequently asked questions 

How long will the Westway 
assistance centre be open? 

The Westway assistance centre will 
remain open for the foreseeable 
future. We’re speaking to people 
who’ve been directly affected by 
the fire at Grenfell Tower to find out 
what support they need, when they 
need it and where the best place is 
for them to access it. We will then 
decide how to deliver the services 
and support needed. 

Are people been forced out of 
the borough, or being made 
intentionally homeless? 

No one is being forced to move 
out of London, or being threatened 
with being made homeless. 

We’re working to find the right 
accommodation for those affected 
residents, either in Kensington and 
Chelsea or neighbouring boroughs. 

Will victims have to pay for 
outstanding utility bills? 

The Government and utility 
companies have announced a 
package of support for Grenfell 
victims across energy, water and 
telecommunications. This includes 
suppliers agreeing to write off 
outstanding utility bills for victims of 
the fire, and the support comes on 
top of the £5 million fund to pay for 
emergency supplies, food, clothes 
and other costs. Further details can 
be found here: 

How can people find their post? 

Grenfell Tower’s post is being held at 
Royal Mail’s West London Delivery 
Centre, Unit 20-23, 7 Premier Park 
Road, London NW10 7NZ (Open 
from 8am to 2pm Mon to Sat, 9am 
to 1 pm on Sun). There will also be 
a collection location at Westway 
Sports & Fitness Centre car park. 

No ID is required for collection. A 
free Royal Mail Redirection service 
is available to those affected for 
a period of one year. For more 
information on these services call 
01752 387055. 

Where should people call with 
information about missing 

If anyone needs to report a missing 
person or report information, please 
use the new incident room number 
at 0800 032 4539. 

I’ve lost my passport in the fire 
and don’t know what to do? 

If your passport, British Residence 
Permits, nationality, birth and 
marriage certificates or visas have 
been destroyed as a result of the 
Grenfell Tower Fire, then help is still 
available to you. 

You can meet with an advisor at the 
Westway Sports & Fitness Centre, 
Crowthorne Road, W10 6RP or call 
the 24 hour advice line on 0300 222 
0000 to arrange for a call back by 
a member of the visa and passport 

Will my eligibility for benefits be 
affected if I receive the £5,500? 

The Department for Work and 
Pensions have said that your 
income-related benefits won’t be 
affected by payments from the fund. 
Other benefits, such as Personal 
Independence Payments, won’t be 
affected either and any payments 
from the emergency fund will not be 

For all other contacts, please 
consult our leaflet. 

Newsletter available 
in Arabic and Farsi 

This newsletter is available in 
Arabic and Farsi. You can pick 
up your copy at the Westway 
assistance centre and will soon 
be available online.